Faqs

General Questions

Our free delivery area includes parts of Camden County, Gloucester County, Burlington County, and Atlantic County. The free delivery area typically falls within a 25 minute drive from Sicklerville, New Jersey. The free delivery area only applies to orders over $100. Please see our 'Free Delivery Area' page for more information. If you have any questions about delivery, please text or call us at 267-249-0585 or email us at [email protected]

Yes. Typically a $50 deposit is required to reserve rental equipment. We accept cash, credit card, or check for deposits.

Most of our tents are canopy tents. They require a clear, flat grassy area. Our tents need to be staked down at least three feet outside of the perimeter of the tent.

  • The 20x20 tent requires a space at least 26x26 feet.
  • The 20x30 tent requires a space at least 26x36 feet.
  • The 20x40 tent requires a space at least 26x46 feet.

The 20x20 frame tents can can go on grass or pavement. 

Because deliveries, set-ups, and pick-ups are dependent on the weather, we try to schedule them a couple days before the event date. Typically, if your event is on a Saturday, we will contact you on the Wednesday before the event to schedule the delivery.

No. As long you pay in advance and mark out where you want the tent/rental equipment, you do not need to be home for deliveries. As long as we have access to the rental equipment, you do not need to be home for the pick-up.

Your rental is for the event date. Although you may have the rental equipment for several days, you will only be charged for one date. Please note: We may need to come out early on the day after your event date to pick up the rental equipment.

The remaining balance of your order is due at delivery.

What if I need to change my order? Just call us at 267-249-0585.

If we still have the equipment available it shouldn't be a problem.

Yes - we highly recommend table clothes/protectors

  • round tables have 60 inch diameter
  • banquet tables are 8 feet long (96 inches)

  • The 60-inch round tables can comfortably seat 8 people.
  • The 8-foot banquet tables can seat up to 10 people (4 on each side, 1 on each end)

No. Unfortunately, when you reserve the rental equipment we have to turn down other customers who may have wanted to reserve that same equipment. (Of course we can make exceptions to this policy for special circumstances and/or if you cancel your party with over a month's notice.)

Our tents are not designed to withstand extreme weather conditions. Rain or Shine Party Rentals reserves the right to cancel reservations in extreme weather situations. If Rain or Shine Party Rentals cancels a reservation, you will receive a 100% refund.

No. The smoke/heat from Tiki Torches and fires can discolor, stain, and warp the tent. The customer is responsible to pay for all the damage they cause to the rental equipment.

  • If the ground isn't level, the tent won't be level.
  • When the tent isn't level, it may look a little lop-sided or dip in certain spots.
  • Off-level tents are less stable than level tents.
  • Off-level tents may develop puddles in the rain and become more dangerous in the wind.
  • Rain or Shine Party Rentals reserves the right to not install tents on unsafe ground.

Yes, please.

No. The rental equipment is not in brand new condition. Everything will be clean and well-maintained, but the equipment has been used for many events.

Yes. Rain or Shine Party Rentals is fully insured in the State of New Jersey. Policy # F006446634-001-00001

No. The customer is responsible for all rental equipment.

We put the tents where the customer tells us to put the tents. We try our best not to damage sprinkler systems, but since we cannot tell where your sprinkler system runs, we are not responsible for sprinkler system damage. We suggest that you mark out where the sprinkler system runs (including sprinkler heads). This will decrease the chances of sprinkler system damage.

No. The customer is responsible for all rental equipment.

Storms can strike any where at any time with little or no warning and blow things from one place to another. The customer is responsible to secure all rental equipment during storms. The customer is responsible for property damage caused by rental equipment.

No. The customer is responsible for all rental equipment.

The tents are staked to the ground. The stakes stick out of the ground approximately 4-8 inches. The customer is responsible to ensure that people don't trip over or fall onto the stakes. Please do not allow people to run near the tent or wrestle around near the stakes. The customer is responsible for personal injury caused by rental equipment.